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Shipping & Returns
***Fair Hill Saddlery is open and we are committed to providing for the safe and timely delivery of your horse care needs. We have taken the necessary steps to ensure the safety of our employees, customers and vendors by practicing, as we hope you are, social distancing, hand washing, lots of disinfecting and plenty of common sense.
Delivery times may a bit longer than usual, so please be patient with us. Keep safe and be smart - we will get through this together.***
We offer standard ground service. USPS & UPS operates Monday through Friday, (excluding holidays). Please do not count weekends and holidays as time in transit. If you have a question about an estimated delivery date, please call us at 443-406-3456.
- We ship to the Continental United States from our retail store located in Elkton, Maryland. We ship via UPS or the United States Postal Service whenever possible. Shipment time varies from 1-8* business days, depending on your proximity our store in Elkton, Maryland.
- We offer flat rate shipping to the yellow and tan zones (1 & 2) for $9.99*.
- We offer flat rate shipping to the green zone (3, excluding Texas, Colorado and Kansas) for $15.99.*
- We offer flat rate shipping to the red and orange zones (4) for $19.99
- We offer FREE shipping to zones 1 & 2 on any order over $150*.
*Orders weighing over 10 pounds, large, bulky or odd-shaped items may be subject to Oversize/Overweight charges.
- Returns: If you are not completely satisfied with an item you may return it within 30 days from date received. Please note: item(s) must be new, unused, in original condition and box, including all parts, accessories, and packaging. DO NOT SHIP items in the manufacturer’s original box. Do not write or attach shipping labels to the manufacturer’s original box. You must ship all items in a protected box with the original box packed inside.
- Include a detailed note explaining exactly what you want us to do (exchange, refund, credit). Send the package prepaid and insured by UPS GROUND or the US POSTAL SERVICE. For your protection, please insure the package. Used, misused, or incomplete items are not returnable. Merchandise returned more than 30 days from the date of receipt are subject to a 20% restocking fee, and are eligible for a merchandise credit only. Special order and personalized items are not returnable.
Our return address is:
Fair Hill Saddlery
5930 Telegraph Road
Elkton, MD 21921