Fair Hill Saddlery is open and we are committed to providing for the safe and timely delivery of your horse care needs. We have taken the necessary steps to ensure the safety of our employees, customers and vendors by practicing, as we hope you are, social distancing, hand washing, lots of disinfecting and plenty of common sense.
Delivery times may a bit longer than usual, so please be patient with us. Keep safe and be smart - we will get through this together.
We offer standard ground service, as well as a variety of express services. Our Express shipment cutoff is 1:00 PM Tuesday through Friday, Eastern time for in stock items. Orders with express shipping (Next Day Air, Second Day Air, Three Day Select) placed before 1:00 PM, Eastern time will be shipped the same day. Express orders placed after the cutoff will be shipped the following business day. UPS operates Monday through Friday, excluding holidays). Please do not count weekends and holidays as time in transit. If you have a question about an estimated delivery date, please call us at 443-406-3456.
- We ship worldwide from our retail store located in Elkton, Maryland. We ship via UPS or the United States Postal Service whenever possible. Shipment time varies from 1-8 business days, depending on your proximity our store in Elkton, Maryland.
- We offer flat rate shipping to the contiguous 48 U.S. states for $9.99*.
- We offer FREE shipping to contiguous 48 U.S. states on any order over $150*.
*Orders weighing over 10 pounds, large, bulky or odd-shaped items may be subject to Oversize/Overweight charges.
- NEXT DAY, SECOND DAY, and THIRD DAY shipment are available at published Rates. The shopping cart system will calculate the rates as you place your order. We Ship from Elkton, Maryland. The map below shows estimated delivery time in transit for addresses within the 48 contiguous US states. Keep in mind that it takes time to process, pack, and prepare an order for shipment, and delivery time will vary accordingly. Federal Express and UPS operate Monday - Friday, excluding most major holidays. Off days are not included in transit calculations. As we approach a holiday, it may be a good idea for customers west of the Mississippi to use Express Shipping (Next Day, Second Day or 3-Day Select).
- Drop Ship and Special Order Items: Certain item we catalog are stocked and shipped by the manufacturers. These items are identified as Drop Ship or Special Order items. These types of items are normally shipped within 3-4 days of the date the order was placed. In certain circumstances, there will be further delays, generally caused by the manufacturing process. In these unusual circumstances, we will inform you of the expected delivery time. Tracking numbers for these items are generally available a day or so after the shipping date. Because of the special nature of these types of orders, your credit card will be charged for the item at the time you place your order.
- Returns: You can return anything that you purchase from us, for any reason, for a full refund, within 30 days of purchase. All returned items must be returned in the same condition as when shipped. We do not accept returns on used merchandise.
- Re-pack the items in a sturdy box with a copy of the original packing slip, if available. There are instructions and a return form on the back of the packing slip. This return form makes it easier, but is not necessary. If not available, include a detailed note explaining exactly what you want us to do (exchange, refund, credit). Send the package prepaid and insured by UPS GROUND or the US POSTAL SERVICE. For your protection, please insure the package. Used, misused, or incomplete items are not returnable. Merchandise returned more than 30 days from the date of receipt are subject to a 20% restocking fee, and are eligible for a merchandise credit only. Special order and personalized items are not returnable.
Our return address is:
Fair Hill Saddlery
5930 Telegraph Road
Elkton, MD 21921