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Blue Ribbon Service
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What is Fair Hill Saddlery Blue Ribbon Service?
Fair Hill Saddlery strives to provide what we call “Blue Ribbon Service” to all our guests. This is defined as going above and beyond customer expectations.
* You will always be greeted promptly, cheerfully and respectfully.
* We respond to your questions/requests within 24 hours during normal business hours.
* We make every effort to anticipating your needs.
* We listen carefully and give full consideration to your requests and concerns.
* We will always communicate honestly, courteously and knowledgeably.
* We follow-through promptly on your orders, questions and requests.
* We serve the equestrian community with pride, commitment, and high ethical standards.
* We listen to your feedback to better helps us meet your needs and expectations.